Announcements

Our valued customers,
 
After the interruption in our banking system caused by the hardware problem, our final checks have been completed to ensure that the service we provide is seamless again. Our branches have started to serve our valuable customers. Today and tomorrow (04.08.2021 – 05.08.2021) all our branches will serve until 20:00 in order to compensate for our interrupted services.
 
Access to banking services through our digital channels will also be put on service gradually throughout the day. We thank you for your patience and understanding, and apologize to all our customers for the inconvenience experienced.
 

Other Announcements

Terms & Conditions valid from March 24, 2025
Terms & Conditions for Retail valid from March 24, 2025
Change in opening hours of Kristal and Concord branches
Kindly be informed that the opening hours of the Kristal and Concord Center
''Ibrahim Rrugova" branch reallocation
We inform you that starting from 27.01.2025 the ‘Ibrahim Rugova’’ Branch will be transferred to its new premises